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Business Writing Essentials

Communicate more effectively, with confidence.

Want to save time on everyday writing tasks? We’ll show you how to eliminate errors and bring consistency to your communication. More detail

Upcoming course dates


StartsThursday 8 September 2016

Location Sydney
Ground Floor
55 Lavender Street
Milsons Point NSW 2061

WhenFull day course


Presenter Kate Hennessy

Book Now

We run this course in Sydney every two months (or so). Click here to be the first to know about new dates!


StartsNew date to be announced soon

Location Perth
3/185 Eighth Avenue
Inglewood WA 6052

WhenFull day course


Presenter Deb Fitzpatrick

Booked Out

We run this course in Perth every four months (or so). Click here to be the first to know about new dates!
Want the online version of this course?Click here to register your interest

Course description

Save time, get more done, write with confidence

  • Looking to improve your writing skills?
  • Want a list of ready-reference techniques that will give your business communications more credibility?
  • Would you like to write more clearly and with more confidence?
  • Are you allergic to grammar and apostrophes?
  • Fear not – learn the essentials in just one day!

Taking care of business

In business, it’s not just what you say, it’s how you say it. First impressions can make a huge difference, so it’s vital that your written communication skills are as sharp as an Italian suit. Because when it comes to business, you can never underestimate the power of well-crafted words!

The Australian Writers’ Centre offers the chance to learn these all-important skills with our one-day course. Correct writing is something not typically taught at school or university – leading to a perfect breeding ground for bad habits and misguided practices.

By teaching the key techniques to creating accurate and professional communication, you’ll be able to write with more confidence in all areas of your professional life. From job applications and work emails through to letters and documents. (Or perhaps even a persuasive case for waiving a parking fine…)

Credible communication

It all comes down to credibility – and with poor grammar or incorrect spelling, you have none. By understanding the fundamentals of effective communication, you’re (not your) learning skills that will affect (not effect) your entire career. As the title says, it’s (not its) essential!

In one day, you’ll learn:

  • 11 Golden Rules of business writing
  • Four key questions you must ask before writing any document
  • A step-by-step guide to writing business documents
  • Valuable templates and protocols to help you structure letters and emails
  • How to use apostrophes correctly
  • The ins and outs of hellos and goodbyes – writing salutations, honorifics and sign-offs
  • Tactful tactics – or how to deliver bad news in writing
  • A clear framework on how to write clear and concise sentences and paragraphs
  • Pitfalls – identifying frequently confused terms
  • Plenty of practical exercises and much more!

Everyday essentials

Interactive, informative and invaluable, this course is ideal for anyone seeking more confidence in his or her day-to-day written communications. These skills are especially useful in customer service, sales and support roles, or for graduates looking to get an edge in the market. No prior formal training in business writing is necessary.

With most of today’s business communication delivered non-verbally, misinterpretation of tone is all too common. By getting the basics right, you will be both better presented and better understood. We may not all own an Italian suit, but there’s no reason our written communications can’t be smartly dressed every day! You’ll learn the skills you need to master the fundamentals of business writing so that you will enjoy the process and write with confidence.

You’ll also receive:

  • A comprehensive set of course notes and exercises, including apostrophe guides you can share with everyone in the office.
  • A copy of the Australian Writers’ Centre’s Editorial Style Guide for Business (valued at $49)

Why is your written communication so important?

Just about everyone has to write letters and emails in their work. Your emails and letters are a reflection of your competence and professionalism, so you need to make sure you are creating the right impression among your colleagues and clients.

Your written communication can hold you back from the promotion you want or a job that you love. The good news is that you can learn the skills you need to create the right impression with your business writing and correspondence. In one day, you’ll learn how to write with confidence and clarity.

If you’re a middle manager or above, or your role requires you to write reports and proposals, take a look at our Professional Business Writing course.

Your presenters

  • Kate Hennessy

    Kate Hennessy, Sydney

    Kate Hennessy is a professional writer who splits her time between corporate writing, journalism, editing and communications consulting.... View Profile

  • Deb Fitzgerald

    Deb Fitzpatrick, Perth

    Deb Fitzpatrick is a freelance editor and author with five published novels. Her most recent novel is At... View Profile

Graduate testimonials

  • "Kate's Business Writing Essentials course was extremely helpful. Learning about the key questions one should ask when writing for business purposes has already proven to be invaluable. The course was both informative and engaging, and Kate was a fantastic presenter. She facilitated detailed discussion of the tips and guidelines included in the course, so that everyone understood how they could apply their new knowledge in a workplace context. I finished the course feeling equipped with the tools I need to tackle business writing head on!"

    - Sarah Carman

    "I really enjoyed the participation aspects of the course. Kate was professional and knowledgable. If you have trouble writing succinct, professional emails, this course is for you."

    - Emily Davies

    "Kate was fabulous! I really enjoyed her engaging style and practical examples. Kate works in corporate and used relevant examples to teach. Australian Writers' Centre delivered on its course description. Their presenters are engaging and content is relevant and useful. I can't get enough – I wish I could do one of these courses a couple of times a year! Thank you!"

    - Maryanne Coffey

    "Kate was clear and engaging. There was a logical flow, which made the course enjoyable for me. Take home notes were also great. I have told my colleagues and others that the course was helpful, interesting and that my writing is better for it."

    - Isa Mu

    "Great revelations in the '11 golden rules' for business writing. Excellent content – I feel it has given me quick wins immediately. Kate was excellent. If you want quick wins in improving your communication, go to this seminar."

    - Ben Dodd