Communicating with confidence at work
- Looking to improve your writing skills?
- Want a list of ready-reference techniques that will give your business communications more credibility?
- Would you like to write more clearly and with more confidence?
- Are you allergic to grammar and apostrophes?
- Fear not – learn the essentials in just one day!
Taking care of business
In business, it’s not just what you say, it’s how you say it. First impressions can make a huge difference, so it’s vital that your written communication skills are as sharp as an Italian suit. Because when it comes to business, you can never underestimate the power of well-crafted words!
Australian Writers’ Centre offers the chance to learn these all-important skills with our one-day workshop. Correct writing is something not typically taught at school or university – leading to a perfect breeding ground for bad habits and misguided practices.
By teaching the key techniques to creating accurate and professional communication, you’ll be able to write with more confidence in all areas of your professional life. From job applications and work emails through to letters and documents. (Or perhaps even a persuasive case for waiving a parking fine…)
It all comes down to credibility – and with poor grammar or incorrect spelling, you have none. By understanding the fundamentals of effective communication, you’re (not your) learning skills that will affect (not effect) your entire career. As the title says, it’s (not its) essential!
YES! Please send me an outline for this course
In one day, you'll learn:
- 11 Golden Rules of business writing
- Four key questions you must ask before writing any document
- A step-by-step guide to writing business documents
- Valuable templates and protocols to help you structure letters
- How to use apostrophes correctly
- The ins and outs of hellos and goodbyes – writing salutations, honorifics and signoffs
- Tactful tactics – or how to deliver bad news in writing
- A clear framework on how to write clear and concise sentences and paragraphs
- Pitfalls – identifying frequently confused terms
- Plenty of practical exercises and much more!
Interactive, informative and invaluable, this workshop is ideal for anyone seeking more confidence in his or her day-to-day written communications. These skills are especially useful in customer service, sales and support roles, or for graduates looking to get an edge in the market. No prior formal training in business writing is necessary.
With most of today’s business communication delivered non-verbally, misinterpretation of tone is all too common. By getting the basics right, you will be both better presented and better understood. We may not all own an Italian suit, but there’s no reason our written communications can’t be smartly dressed every day!
Our seminars are held in our harbourside training rooms in Milsons Point in a collegial, non-threatening classroom setting. You’ll learn the skills you need to master the fundamentals of business writing so that you will enjoy the process and write with confidence.
You’ll also receive:
- A comprehensive set of course notes and exercises, including apostrophe guides you can share with everyone in the office.
- A copy of the Australian Writers' Centre's Editorial Style Guide for Business (valued at $49)
Why is your written communication so important?
Just about everyone has to write letters and emails in their work. Your emails and letters are a reflection of your competence and professionalism, so you need to make sure you are creating the right impression among your colleagues and clients.
Your written communication can hold you back from the promotion you want or a job that you love. The good news is that you can learn the skills you need to create the right impression with your business writing and correspondence. In one day, you’ll learn how to write with confidence and clarity.
Rave reviews about
Business Writing Essentials
"I really enjoyed Kate's inclusive and encouraging style – all student questions were handled professionally. We participated in a number of exercises, which always helps to solidify what was learnt. The style guide with the comprehensive tool kit were great takeaways. Kate was able to provide something for everyone
- Carolyn Eade
"Kate was an engaging teacher who gave some insightful, real life examples. She has a warm and friendly personality and is passionate about writing in plain English. I've already recommended this course to our HR department as I believe many of our staff would benefit from this course."
- Vanessa Seaton
"Practical and excellent."
- Kaiyan Zhang
"Great revelations in the '11 golden rules' for business writing. Excellent content – I feel it has given me quick wins immediately. Kate was excellent. If you want quick wins in improving your communication, go to
- Ben Dodd
"Tony was excellent. He has a good knowledge of his subject."
- Catherine Ferrara
“Tony is very good. I was particularly impressed with his passion to increase the "human side" into business writing. The course succinctly covers key areas that can be applied in any written communication.”
- Victoria Ilagan
"The presenter was excellent. He was clear, patient, dug deeper into topics and approachable."
- Ana Ribeiro
Learn from the best
Tony Spencer-Smith is a corporate writer, editor and trainer, an award-winning novelist and former Editor-in-Chief of Reader’s Digest
magazine. Over the last eight years he has delivered writing training
courses to many hundreds of people from numerous organisations including
the ABC, Allianz, Austrade, AMP, Department of Innovation, Industry,
Science and Research, Macquarie Bank, Optus, the Royal Institute for
Deaf and Blind Children and the Wesley Mission ...
Kate Hennessy is a professional writer who splits her time between corporate writing, journalism, editing and communications consulting.
Kate's experience includes a role as senior writer and
editor at writing agency, The Editor Group, and as internal
communications manager at Cisco (Australia & New Zealand). Kate has
also provided writing services and communications consulting to dozens
of well-known organisations including Insurance Australia Group, Sydney
Theatre Company, Channel 7, Pricewaterhouse Coopers, MBF and E*TRADE