We’re hiring: Amazing Office All-rounder with a Focus on Customer Service

The Australian Writers’ Centre team is growing and we have room for a full-time Amazing Office All-rounder With a Focus on Customer Service.

Please note: This role is not a writing-based role. This role won’t be a stepping stone for you to publish your novel – but you will help others pursue their passion for writing. And hey, you can always write outside of work hours! This role requires you to be based in our Milsons Point (Sydney) office between 10am to 7pm, Monday to Friday. This role is not for anyone looking for part-time or work-from-home options.

About us
We’re the Australian Writers’ Centre. We provide online and classroom writing training across Australia – it doesn’t matter if you want to write a novel, be published in your favourite magazine or become a successful copywriter. We’re here to help.

We pride ourselves on providing training that is practical and results in thousands of success stories each year. We love what we do and believe there should be a little fun in everything (yes, fun at work!).

We love helping our students achieve their dreams. In this office, we have a spirit of “getting things done”, embracing new ideas and upskilling ourselves so that we’re leaders, not followers.

About the role
Reporting directly to our Operations Manager, this role is as hard to define as the breed of a rescue puppy. But it’s best described as an Amazing Office All-rounder With a Focus on Customer Service. You’ll be answering phones and replying to emails, providing assistance to our Operations Manager and Director, managing office supplies, proofreading emails, making tea, getting to know our databases on an intimate level (don’t worry, we’ll train you), chatting with our amazing graduates, organising our meetups, publishing blog posts and much more.

About you
You provide great customer service. You have no problems answering phones, replying to emails and even (on the odd occasion) saying hello in person. You don’t get flustered if you’re in the middle of typing an important email and the phone rings. That’s just normal. You are committed to helping our customers achieve their goals.

You’ve got a range of experience. You’ve previously held roles in small or large businesses and have always gone above and beyond. You have skills in a range of areas (some that might not even make sense for this role – but that’s okay!), and you like to use them. You have a minimum of 2 years experience in a similar role to this.

Tech doesn’t scare you. You’re great at tech or, at the very least, you know how to Google the answer to anything. Everyone on our team works across a range of software platforms – and you will too. Ideally, you’ll have some experience with WordPress, Macs, MS Office and Infusionsoft. But even if you don’t, you know you can master it quickly with the right training.

You are a hard worker. You don’t mind doing things outside of your role description. That means you are happy to do high level tasks, but are also perfectly fine about photocopying or posting the mail. We work as a team, and there is no room for ego here.

You love to learn. This is an incredible opportunity to learn a range of skills that you will have for the rest of your life. You’ll be part of an innovative team that is at the forefront of marketing, customer liaison and technology.

You love people. You are patient with customer queries, and you love helping people choose the best path for their specific goals. You love creating a great environment where people can learn, and that includes ensuring that our classrooms are set up professionally and correctly so our students have the best experience.

You get small business. You know that things change and sometimes you have to turn on the spot. What worked yesterday may not work today, but you can provide some ideas to assist us to make something work regardless.

You can communicate. Your written and spoken communication skills are outstanding, and you know how to ask the right questions to get the answers you need. You have excellent English language skills, amazing attention to detail and shudder when you see a typo.

You have an interest in writing. You have an interest in the world of writing and you’re willing to be immersed in it – although you understand that this role is not a stepping stone to help you write your next novel or become an editor. This role is for an Amazing Office All-rounder With A Focus on Customer Service.

You’re looking for a long-term, stable role. You don’t have plans to take a sabbatical, move overseas or start a full-time kitten rescue group (although we’d applaud you for the latter). You’re happy to grow with our business and understand your role may move in line with business growth.

You’re organised and systematic. You have experience in administration and are the sort of person who loves everything in its place. You probably have a really neat sock drawer and can’t stand it if one of your magazines isn’t just so on your coffee table. You are systems-oriented and are always looking for ways to streamline processes. You love checklists and get excited when you tick items off your list.

You’ve got a great attitude. And a sense of humour. We call SodaStream ‘fart water’, have 3pm tea time and sometimes Groucho and Dougal (our office dogs) will get tangled in the legs of your chair. You can take it all in your stride and, importantly, don’t get offended if things don’t always go to plan in life.

You have a commitment to excellence in everything you do. You have initiative and love taking action. You are a go-getter and can’t stand mediocrity. You are responsible and ready to hit the ground running.

Did we describe you?
Great. Then we want to hear from you! Send your resume to [email protected] and explain why you are our new Office All-rounder With a Focus on Customer Service. Be original and creative. Applications close 6pm Monday 6 March 2017.

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