Wow! Well done on even finding this page! We had to include this page because our lawyers made us do it. But, as we are a writers’ centre, we believe that messages – even those from lawyers – need to be clear and understandable. So we took the legalese the lawyers wrote and translated it into readable English. So it’s a pretty good idea to read what’s on this page.

The purpose of the site
We run this site so that people like you can use it for personal entertainment, information, education and communication. So go ahead and browse around all you like. You can even download stuff from the site but only for non-commercial, personal use. If you do, though, please don’t fool around with the copyright and other notices. They’re there for a really good reason. And please don’t think about distributing, modifying, transmitting, reusing, re-posting, or anything else uncool with any of the stuff, including the text, images, audio, and video, for public or commercial purposes unless we give you written permission.

If you visit our site, you’re also legally obligated to the terms and conditions listed below and any other law or regulation that applies to the site, the internet, the World Wide Web, or Australia. You shouldn’t access or browse the site if you have any problem with that, because once you start, there’s no turning back – you are bound by the terms and conditions.

Top 10 rules for visitors to our site:

1. Assume that everything on the site is copyrighted unless we say it’s not. So you can’t use the material except how we say you can on this page or anywhere else on the site without our written permission.

2. We try to include accurate stuff on the site, but sometimes things change. While we will certainly try our hardest to ensure that information is up to date and accurate, we assume no liability or responsibility for errors or omissions on the site.

3. We and anybody else who helped us create, produce, or deliver the site are not liable for any damages you suffer when you use it. In particular, the lawyers want you to know that our disclaimer includes “direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site. Without limiting the foregoing, everything on the site is provided to you without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non infringement. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.”

Ugh! What a mouthful from the mouthpieces. We put all of that in quotes because we couldn’t figure out any other way to say it that the lawyers would accept. But it really means that we’re not responsible if you’re browsing around and the site damages you or your computer or infects it with any nasty viruses. We sure hope that doesn't happen – in fact, it’s extremely unlikely that it’s going to happen.

4. If you don’t want the world to know personal information, don’t post anywhere. Including on the site in any comments areas, members-only areas or anywhere else, particularly our blog. If you post information in password-protected membership areas, please understand that anyone who has access to that membership area can read what you’ve posted. We are not responsible for what they might do with that information. The key here is: don’t post information you don’t want other people to know.

5. Don't steal our images. Pictures of people or places shown on the site are either our property or someone else’s property and we’re using it with their permission. You can’t use it unless we’ve given you specific written permission.

6. Don't steal anything else. There are also a lot of trademarks, logos, and service marks on the site that either we own or we’re using with someone else’s permission. So please understand you don’t have any kind of license or right to use them.

7. We can't control the sites we link to. You’ll probably notice we’ve linked our site to lots of others. While we try to always link to useful and relevant material, we are not always aware if external sites change their content. So if you also choose to link to those sites, please remember that you’re doing so at your own risk.

8. We can and will cooperate with legal requests. That brings us to what you do on our own site. If you participate in the comments or a membership area, please don’t post or transmit any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, nasty, mean, or profane material or any material that law enforcement types may consider a criminal offence, get someone in court on a civil lawsuit, or for that matter violate any law – anywhere, any time. While we certainly respect your privacy, we have no choice but to fully cooperate with any law enforcement authorities or court which might ask us who might have posted inappropriate material on our site.

While we sometimes listen in on forums, or look at the postings, we take no responsibility and assume no liability for the content of those locations or for any mistakes, defamation, libel, slander, omissions, falsehoods, obscenity, pornography, or profanity you might encounter when you visit such places on our site.

9. We’re also allowed to change this page and anything else on the site any time we want to. If the terms on this page change, you’re bound by those changes, too, whenever you visit our site.

10. These terms of are governed by the laws of Australia, without regard to principles of conflict of laws.

To the extent you have in any manner violated or threatened to violate and/or its affiliates' intellectual property rights, and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:
If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Australia. Any costs and fees other than legal fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Australia. Judgment upon the award rendered by the arbitration may be entered in any court in Australia with jurisdiction to do so.

Your privacy and security

We think privacy is important. The following privacy policy applies to all users (you!).

Collection of Information
When you purchase a product or book into a course, you'll use our online payment service. When you do this, we ask you lots of questions so we can process your payment and deliver the best possible course or product.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Use of Collected Information
Any details collected from you are required in order to process your payment and provide a high level of customer service. Correspondence is recorded in order to provide order references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, that information is encrypted and managed by our third-party gateway – Stripe. We use Stripe because they know more than us about high level security, and are trusted in the industry. They use encryption and things like secure socket layer technology (SSL) that we can pronounce but not entirely understand. When your credit card details are collected, they are done so through the Stripe secure gateway.

We follow generally accepted industry standards to protect the information you provide  to us, both during transmission and once we receive it.

Access to Collected Information

If your information changes or you no longer want to hear from us, you may correct, update, delete or deactivate it by emailing [email protected]

Routine Information Collection
All websites and servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes, and lets us know what pages and information are useful and helpful to visitors.

Cookies and Web Beacons
Where necessary, this site uses cookies (not the delicious sugar, butter and flour kind) to store information about your preferences and history in order to better serve you and/or present you with customised content.

Advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Privacy
You can change your browser settings to disable cookies if you are at all concerned. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. You can visit the help functionality within your browser for more information on how to block cookies and other tracking bits.

Special Note About Google Advertising
Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies.

These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn about Google’s cookie usage via this page. You can also choose to opt-out of Google Analytics for the web.

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served upon us.

14 April 2023