The Australian Writers’ Centre team is growing and we need a Sales and marketing administration assistant.
Please note: This role is not a writing-based role. This role won’t be a stepping stone for you to publish your novel – but you will help others pursue their passion for writing. And hey, you can always write outside of work hours! This role requires you to be based in our Milsons Point (Sydney) office between 10am to 7pm, Monday to Friday. This role is not for anyone looking for part-time or work-from-home options.
About the role
- Do you thrive on juggling multiple projects at the same time?
- Are you goals-focused and target-driven?
- Love working in team?
- Are you obsessed with excellence in everything you do?
- Do you have amazing attention to detail?
- Enjoy customer service and helping people?
- You’re smart and you love learning
Are you ready to join a dynamic, fast-paced environment that helps people achieve their dreams?
That’s exactly what the Australian Writers’ Centre head office is all about. You’ll be the front-facing person dealing with the many enquiries we receive at the Australian Writers’ Centre. That might be about how to log into one of our online courses. Or about which course is ideal to help our customer achieve their writing goals.
This unique role will draw on your experience in administration, customer service and marketing.
You’ll be our hero of customer service, liaising with students, potential students and graduates. You’ll also be the champion of administration, ensuring that there’s a place for everything, and everything is in its place.
You’ll work closely with our Operations Manager and Customer Service Manager to answer emails and phone calls. You’ll also assist with email marketing, and proofreading with accuracy is critical.
Every day, you’ll learn something new. So you thrive on working in a fast-paced environment and don’t get overwhelmed if the phone rings while you’re answering an email that needs to be sent before a deadline.
What skills do you need?
- Excellent written English communication. You are an excellent proofreader, your spelling is immaculate and you know how to use apostrophes!
- You have excellent skills in Word, Excel, PowerPoint and/or Google Docs/Sheets.
- Friendly and helpful phone manner.
What you’ll be doing:
Variety is your middle name. You love having lots of different activities that you can sink your teeth into. While the role is primarily focused on customer service, there is also a lot of administration such as course and classroom preparation, emailing AND mailing, photocopying, answering the phone and much more.
What you’ll learn:
So many things! You’ll learn A LOT at AWC. We’ll train you in a range of programs designed to help us work more efficiently. These include our: customer service program, database, website, email marketing – and much more.
What you need to know
You’re an admin nerd
You love administration and are systems-oriented. You love checklists and get excited when you tick items off your list. You have 2-3 years’ experience in admin or customer service. You might have experience as a PA but are keen to learn even more skills.
You love technology!
You love being a the forefront of technology and, if you don’t know the answer to something, you’re comfortable Googling an answer and implementing it. Don’t worry – we’ll train you in our key platforms.
You love being part of a team.
We have a great team here at AWC and we would love to welcome someone who enjoys working hard, but who also sees the fun in work. You don’t mind doing things outside of your role description. That means you are happy to do higher level tasks, but are also perfectly fine about making coffee for visitors, or data entry. There is no room for ego here.
You are great on the phone and email.
You are patient with customer queries, and you love helping people choose the best path for their goals.
Where you’ll work
At our Milsons Point head office, you’ll be working in a open-plan office of seven people – some days there are fewer people in the office and we use chat and video to communicate. Other days the office is full and buzzing with activity.
It’s a fast-paced environment. But that’s what makes it exciting. We think of cool ideas – and we have no hesitation implementing them and seeing a result! You need to thrive on this kind of energy.
You have an interest in writing.
You have an interest in the world of writing and you’re willing to be immersed in it – although you understand that this role is not a stepping stone to help you write your next novel or become an editor. This role is for a sales and marketing administration assistant.
You’re looking for a long-term, stable role.
You don’t have plans to take a sabbatical or move overseas. You’re happy to grow with our business and understand your role may move in line with business growth.
We’re the Australian Writers’ Centre. We provide online and classroom writing training across Australia – it doesn’t matter if you want to write a novel, be published in your favourite magazine or become a successful copywriter. We’re here to help.
We pride ourselves on providing training that is practical and results in thousands of success stories each year. We love what we do and believe there should be a little fun in everything (yes, fun at work!).
We love helping our students achieve their dreams. In this fast-paced office, we have a spirit of “getting things done”, embracing new ideas and upskilling ourselves so that we’re leaders, not followers.
Did we describe you?
Then we want to hear from you!
All enquires please email Alison McGrath at [email protected]
or telephone Alison on 0403 065 756.